Refund policy

30-Day Money Back Guarantee

We offer a 30-day money back guarantee on every order, including cash on delivery orders. If for any reason you are not happy with your product, contact us within 30 days of receiving your order and we will refund the full amount you paid. You keep the product, there is no need to send it back.

Ramsha Eyelash Serum: 6-week guarantee

Lash serum takes about 6 weeks to show results, so Ramsha comes with a longer 6-week money back guarantee. Use it as directed, and if you are not happy with your lashes, contact us within 6 weeks of receiving your order for a full refund. You keep the product.

To request a refund, contact us or message us on WhatsApp at +961 76 816 641 with your order number or proof of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.